Returns & Exchanges
Returns & Exchanges
•There are no returns or exchanges on vintage items, custom furniture, skin care, or art.
•If for any reason you are not completely satisfied with your DIANI Living purchase, please call or email us within 7 days of receiving your order at 1.877.342.6474 or firstname.lastname@example.org with the reason for the return or exchange, and you will be issued a Return Authorization (RA) number.
•The RA number must be included on your original packing receipt, and all return merchandise must be received by DIANI Living within 10 days of issuing an RA number in the original packing material.
•Customers are responsible for any return shipping charges, but items purchased online may be returned or exchanged in the boutiques if accompanied by the original packing receipt.
•Exchanged items will be shipped at no cost to the customer.
•Upon receipt of properly returned merchandise customers will receive a refund to the original purchaser's credit card or online credit. Refunds will be processed in the original form of payment within 7-10 business days after receipt of returned item. You will be notified via email to the address associated with your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from DIANI Living.
•All returned items must be in original condition, original packaging, with the store tags still attached. Any item(s) with indication of use will be returned to the customer.
•Vintage Items have been previously used, and sold in “as is” condition, so signs of wear will be present. Please ask for more photos if unsure before purchasing.
•We do not accept returns or exchanges on art work, vintage items, or special orders.
•Items marked FINAL SALE are not eligible for refund, exchange or online credit. If a final sale item is sent back without authorization, the item(s) will be returned at the cost of the recipient.
•To return or exchange item(s), send purchases, insured for the full value of the item(s), with original packing receipt and RA number to
Attn: Returns Department
1324 State Street, Suite H
Santa Barbara, CA 93101
Out-of-Stock Items & Special Ordering
•While we attempt to keep our site as current as possible, due to heavy online and foot traffic items might be out-of-stock because of simultaneous orders being placed. If an item you are trying to purchase or have ordered is not available, we will notify you by e-mail or phone and discuss options for special ordering or going on a wait list in the event the item is returned.
•If you are interested in an item that is out-of-stock, please e-mail or call our Customer Care line at 1.877.342.6474, and we will let you know if the item will be restocked or if it is available for special order.
•If previously purchased merchandise is marked down within 7 days of the original order date, DIANI Living will adjust the price of an item, once. If a coupon was used in the original purchase, that coupon cannot be applied to the price adjustment and only the difference between the original price paid and the new discounted price will be refunded. To receive a price adjustment, call DIANI Living at 1.877.342.6474 or email email@example.com with your order number and request. Eligible refunds will be applied to your original form of payment.